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Contact information - frequently asked questions
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"Bulk mail" refers to notices where the owner and mailing address is identical for five or more properties throughout the province. We create and apply a 10-digit numeric bulk mail code for these properties. When the Completed Rolls and Notices are produced each December, we bundle, ship or distribute the bulk mail notices in one package rather than many individual envelopes. This saves costs on mailing/distribution costs and labour.
Contact your local assessment office at their local or 1-800 number printed in the return address box on one of your five or more assessment notices. They will initiate a bulk mail code request on your behalf
If you are an individual property owner, you have a 10-digit PIN number printed in the Office Use Box in the top right hand corner of your latest Assessment Notice (the PIN consists of numbers only, no alpha characters). It prints immediately following "PIN:". If you are a bulk mail client, you have a 10-digit PIN number printed in the same place and manner as for an individual.
Contact us by clicking on the
PIN Request Form link. Complete the indicated information and then submit the request. Generally if you include a daytime phone number, we will provide you with your PIN number by phone within a few days (as long as the Land Title and Survey Authority transaction updating our records has been completed). If we cannot contact you by phone, we will send the PIN number to you via ground/air mail.
When we first offered electronic Assessment Notices in 2001, every combination of name/mailing address sets appearing on our database at that time was assigned a unique PIN number. If more than one occurrence of a name/mailing address set occurred, the same PIN number was assigned to both or multiple name/address sets. Since 2001, each time a new individual, couple or company purchases a property, that individual or company is assigned a new PIN number. The exception is if that individual, couple or company previously owned property. In that instance, their existing PIN number is applied.
Yes. Once the change has been officially registered at the Land Title and Survey Authority (or in the case of a company, at the Registrar of Companies), contact us by clicking on the PIN Request Form sidebar and completing the indicated information, then submitting the request. If you include a daytime phone number, we will try to provide you with your PIN number by phone within a few days. If we cannot contact you by phone, we will send the PIN number to you via ground/air mail.
