Joining by phone:
- Dial the number, 1-877-353-9184.
- When prompted, enter your 7-digit participant code followed by the ‘#’ sign.
- When prompted, state your name, followed by the # sign.
You will be on hold until the Panel joins at your assigned appointment time. If you have any technical difficulties, press ‘*’ and ‘0’ for assistance from a Telus teleconference agent.
Using POESS for document sharing"
- Open this website:
- Enter the Area, Jurisdiction, Roll Number and PIN from your 2021 Assessment Notice
- Before your hearing (2 days in advance is recommended), upload the files you want the Panel to see during your hearing. BC Assessment will also upload documents to POESS. You can view them before the hearing if you choose.
- During your hearing, open files as needed. Refer to files by their ID number or name so that everyone will know which one is being discussed.
The Panel and the BC Assessment appraiser will also have POESS open during the hearing so they can view the information you are talking about.
Tips for a successful conference call:
- Ideally, join the call in a quiet place, free from noise and distractions where you can talk on your phone and use your computer at the same time.
- Allow the Panel Chair to manage the call, so that everyone gets a turn to speak uninterrupted.
- State your name each time you speak so others on the call know who is talking.
- If your phone has a mute button, and you are comfortable using it, it is helpful to mute your phone when you are not speaking to minimize background noise. Remember to unmute when you want to speak again. If you do not have a mute button, you can press *6 to mute your line. When you need to speak, press *6 again to unmute.
- At some point, the Panel will mute their phone so they can discuss and make a decision. During this time you will not hear the Panel speaking but the Panel can still hear you. Stay on the line and do not hang up until the Panel Chair brings the hearing to a close.
FAQs for conference call hearings
Access and Convenience: Property owners who wish to have a hearing now only need to take 30 minutes out of their schedule, which saves travel and wait time. Multiple copies of paper documents are not required because many types of files can be uploaded to the evidence website for use in the hearing.
Efficiency and flexibility: limited time can be used more effectively when people do not have to be in the same physical location at the same time.
Safety: no one is required to drive in winter conditions.
Health: to keep the public, Panel members and BC Assessment staff safe during the pandemic.
Yes, if there is space available. In-person hearings are by request only. However, dates, times and locations are limited. You may have to travel or commute to a location further from your home or workplace.
Instructions and tips are available on BC Assessment’s website (above). The toll-free phone number and an access code are provided by email when you book an appointment time. Participants in the hearing can share documents on a website called
. Third party appellants may have to email evidence in order for parties to review it, due to Freedom of Information and Protection of Privacy Act protocols around owner information.
No. It is not required, but it is strongly recommended. Documented material will help you make your points to the Panel. If you are having difficulty uploading your material, call BC Assessment for assistance. The earlier you get in touch with us, the better we can help you. Remember that the burden of proof rests with the complainant and the Panel must consider the evidence that is presented when making a decision. If you are not uploading evidence, be prepared to speak to evidence that you have collected.
No. It is not required, but it is strongly recommended. If you have a web browser window open and log into the evidence website (POESS), you can see the documents others are speaking about.
Yes. Be aware that the conference call phone number is toll free in North America, but your call length will count toward your plan limits. You will be on the phone for 30 to 40 minutes during business hours. It is strongly recommended to have a second device with a larger screen for viewing the POESS website during the call.
Yes. If you expect five (5) or more people, please contact BC Assessment so we can make sure adequate phone lines are available.