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Public Feedback on Accessibility at BC Assessment

One of BC Assessment's core values is that we are here for each other. We build relationships based on genuine support and care. We respect each other as individuals with different identities, experiences and views.​

This value is built on the concepts of kindness, support, care and respect, which includes learning more about your accessibility experiences from interacting with BC Assessment.​

BC Assessment Ac​cessibility Survey

You are invited to provide BC Assessment with your valuable feedback to help us to address accessibility barriers through our accessibility plan. Our goal is to ensure BC Assessment is more accessible for eveyone.​

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​ ​​​Take the access​ib​ility survey​​


Other ways to provide feedback


Phone: 1-866-8​25-832​2​​​

Mail: #400-3450 Uptown Blvd, Victoria, BC V8Z 0B9

​Why are we asking for feedback on accessibility?

People with disabilities have told us that barriers make it hard to experience full and equal participation in society.  

We need to understand the specific barriers people face to remove them.

We are asking for feedback on government's programs and services to improve accessibility.

What will be done with my feedback?

Your concerns will be reviewed and shared with the area of service you had trouble accessing.

Your feedback may influence:

  • Future accessibility plans
  • What we do to prevent barriers in the future

How will I know if my feedback has been addressed?

You will not get a status update about your feedback. If you share your contact information, you may get a follow up request from us wanting to understand your experience better. If there are no questions, you may not be contacted. 

What do you mean by “accessibility", “disability" and “barrier"?

We are using the definitions outlined in the Accessible British Columbia Act:

By “accessibility" we mean “How easily can this thing be reached, entered, or used by a person with a disability?

By “disability" we mean the experience of not being able to equally and fully participate in or access something because of a “barrier" and an “impairment".

An “impairment" includes an impairment considered:

  • Physical
  • Sensory
  • Mental
  • Intellectual or cognitive

These impairments may be:

  • Permanent
  • Temporary
  • Episodic

By “barrier" we mean anything that hinders someone with an impairment from easily accessing something or take part equally and/or fully.

Examples of barriers:

  • Buildings with no wheelchair ramps at the entrances
  • Floors without wheelchair-accessible washrooms
  • Information that is hard to understand
  • Forms that are not available in a different form, like Braille or large print
  • Important videos without captioning or ASL alternatives
  • A government employee that uses language that is rude about your disability or difference

Who can provide feedback?

We want feedback from anyone interacting with BC Assessment who:

  • Experiences a barrier
  • Witnesses someone experiencing a barrier

What kind of feedback can I provide?

We want to know the specific barriers people face when they are trying to:

  • Access a program, location or information we offer
  • Receive a service or support

We're seeking:

  • Descriptions of experiences and how they impact you
  • Recommendations for how barriers can be removed

How will my privacy be protected?

The questions in the feedback survey are optional. They are there to help you provide us with information about barriers. You can share as much or as little as you want.

If you do share your name and contact information, your identity will be known by the people who read it. What you share will never be held against you.

Any personal details you share will be kept safe as required under section 26(c) of the Freedom of information and Protection of Privacy Act.